Wonderwild Policy

Our policies are in place to ensure you and your kids have the best possible experience at Wonderwild! Take a moment to learn more.

Deposits and Fees

A minimum non-refundable and non-transferable deposit is required to reserve your party date and time. Sales tax is added to every party invoice.
A non-refundable and non-transferable deposit is required to reserve ultimate party packages. The money goes toward your total party price.
A $150 fee is automatically charged if you cancel or reschedule a party within 3 weeks of your party date.
If you must cancel your party within 7 days of your scheduled party date or you do not show up to your party, you will be charged for the entire party cost, regardless of reason.
All prices are subject to change without prior notice.

As a courtesy to our open play patrons, no outside birthday parties or celebrations are allowed on weekdays or during reserved private play time.
Decorations, party supplies, desserts and the singing of “Happy Birthday” are absolutely not allowed at Wonderwild on weekdays or reserved private play time.
Check out Important Details You Should Know to see the latest and full party policies

Safety is our number one concern. Wonderwild is a parent-supervised facility. Children must be supervised at all times.
All guests are required to sign a waiver before entering the play area.
All adults/children must wear socks or closed-toe shoes as appropriate in the play area and adhere to all rules posted.
Staff members are available to assist you, however, they should not be a substitute for the parent or adult caregiver.
Adults must enter and leave with the children that they have brought into the facility.
Any inappropriate or unsafe behavior, item or equipment should be brought to the staff’s attention immediately.
Parents or guardians must refrain from physically disciplining or yelling at their child at Wonderwild such as to disturb other guests.
Any children sick or exhibiting signs of sickness should leave immediately and join us another day when they are feeling better. All children must wear diapers or be fully potty-trained to play on the equipment.

We allow outside food and drinks in party rooms during open play, excluding Friday parties. Breakable containers are not allowed.
Wonderwild does not claim to be an allergy-free (peanut, tree nut, etc) facility. Please seriously consider this before attending Wonderwild with sensitive children.
During a state wide mask mandate or times of pandemic, masks are required for anyone 10 and older.
Socks are required for all children and adults playing at Wonderwild.
Older children playing too rough in Wonderwild, as deemed by the staff, will be asked to move to the Wonderwild(er)side, or to leave. No refunds will be given.
No refunds are provided for birthday party deposits, open play visits, ten passes, memberships or sale items.